At EliteChemist.com, we try our best to offer a perfect experience to all customers. We try to prevent conditions that require returns, refunds, or order cancellations, but sometimes, situations can arise and require action.
Here are some circumstances where the refund and cancellation policy apply:
If the customer's order is shipped from EliteChemist, cancellations will not be processed.
If, for some reason, the customer's order is not delivered or is damaged during transportation, our pharmacy will provide a replacement or give a full refund as the customer requests.
On the other hand, if the customer receives a partial order, we refund the complete amount and charge for only the received products.
Give us at least 30 business days from the date of shipment. If your order is not received after this timeline or you receive a notification about a hold or return, contact us for direct help.
If you are unhappy with the quality of the product, you can contact our customer care within 45 days of delivery.
We will provide a free replacement or refund for the products at your request or convenience. However, we do not undertake queries raised after 45 days from the delivery date.
Products or medications initiated for the refund or replacement must be in their original packaging and in the same condition as they were received.
Any damage, tampering, or changes to the product might influence the likelihood of a replacement or refund.
Once we approve the refund, customers need to wait for the processing time we give for the refunded amount to reflect in their accounts. Processing time might differ based on the payment method or bank.
If you have any questions about your order or transaction, you can contact our customer service team, which is available 24/7.
You can contact us at info@elitechemist.com or by phone at +1 855 274 4393.